Shipping & Returns
SHIPPINGDISPATCH
YOUR PARCEL WILL BE DISPATCHED WITHIN 48HOURS OF PLACING YOUR ORDER. WE TRY TO DISPATCH ALL ORDERS PLACED BEFORE 15:00BST ON THE SAME WORKING DAY.
SERVICES
STANDARD DELIVERY (UK MAINLAND ONLY) £3.82 - PLEASE ALLOW 3 - 5 DAYS FOR PROCESSING & SHIPPING.
ORDERS OVER £30 (UK MAINLAND ONLY) - ALL ORDERS OVER £30 ARE FREE OF CHARGE AND YOUR PARCEL WILL BE PROCESSED AND SHIPPED WITHIN 3 - 5 DAYS.
THE BORING BIT...
ALL ORDERS PLACED AFTER 15:00BST ON FRIDAY WILL BE DISPATCHED ON THE FOLLOWING MONDAY.
SMEATON CLOTHING CO CAN NOT BE HELD LIABLE FOR ANY DELAYS CAUSED BY THE COURIER HOWEVER WE WILL ALWAYS DO OUR BEST TO GET YOUR PARCEL TO YOU ASAP!
QUESTIONS? JUST HIT US UP AT [email protected] WE LOOK FORWARD TO HEARING FROM YOU!
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RETURNS & EXCHANGES
OK WE UNDERSTAND THAT SOMETIMES THINGS MIGHT NOT FIT OR JUST AREN'T AS YOU EXPECTED... WE'LL SORT THAT OUT FOR YOU!
WHEN YOU ARE RETURNING GOOD TO SMEATON CLOTHING COMPANY WE STRONGLY ADVISED YO USEND IT USING A TRACKED SERVICE TO GUARANTEE THAT IT ARRIVES, AND IF WE DON'T RECEIVE IT WE AN STILL WORK THINGS OUT AS LONG AS YOU CAN PROVIDE PROOF OF SENDING IT! UNFORTUNATELY IF YOU SEND YOUR PARCEL WITHOUT TRACKING AND WE DON'T RECEIVE IT WE CAN'T BE HELD LIABLE FOR THAT. UNDERSTOOD? GOOD!
30 DAYS RETURNS POLICY
IF YOU UNFORTUNATELY ARE FOR ANY REASON UNHAPPY WITH YOUR SCC PURCHASE WE WILL GLADLY ISSUE A REPLACEMENT OR REFUND PROVIDING YOUR GOOD ARE RETURNED TO US WITH ORIGINAL TAGS, UNWORN AND IN AN ORIGINAL RESALABLE CONDITION WITHIN 30 DAYS OF PLACING YOUR ORDER!
PLEASE RETURN ANY UNWANTED GOOD FOR A REFUND OR EXCHANGE TO THE FOLLOWING ADDRESS.
SUPPORT AT SMEATON CLOTHING CO
41 GREENWOOD DRIVE
SHEFFIELD, S9 4GY
(YOU MIGHT REALISE THIS IS A RESIDENTIAL ADDRESS, UNTIL FURTHER NOTICE WE ARE A HOME-BOUND COMPANY!)
THE COST OF RETURNING GOODS TO SMEATON CLOTHING CO IS THE RESPONSIBILITY OF THE CUSTOMER.
UPON RECEIVING YOUR PARCEL WE WILL PROCESS YOUR REFUND OR EXCHANGE WITHIN 24 HOURS! YOU DON'T NEED TO WORRY, WE WON'T CHARGE YOU ANY EXTRA FOR POSTING AN EXCHANGED ITEM BACK TO YOU, WE'LL COVER THAT! IF YOU REQUESTED A REFUND PLEASE ALLOW UP TO 48 HOURS FOR THE FUNDS TO SHOW BACK IN YOUR ACCOUNT.
IF YOU ARE IN NEED OF A EXCHANGE AND THE ITEM YOU WANTED ISN'T IN STOCK WE'LL BE IN TOUCH TO WORK THIS OUT FOR YOU!
DOWNLOAD THE RETURN FORMS BELOW